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Frequently asked questions

Everything you need to know before sending.

Do I need to create an account?

No. FaxAPage doesn't ask for a name, password, or account of any kind. Upload your document, enter the recipient's fax number, pay, and the fax is on its way.

Is there a subscription or recurring charge?

No. You pay once per fax: $1 for the first page, $0.70 for each extra page. There's no plan, no monthly fee, and nothing that renews automatically.

How do I know if my fax was delivered?

After payment, you're taken to a live status page that updates automatically as your fax sends, retries if needed, and either delivers or gets refunded. If you gave an email address, we also send a confirmation once it's resolved.

What happens if the fax fails to send?

We retry automatically, up to three additional attempts after the first. If it still hasn't gone through after four total attempts, most often because the recipient's line is busy, disconnected, or not accepting faxes, you're refunded in full without needing to contact anyone.

What file types can I upload, and how large can they be?

PDFs, documents, and images up to 40MB are allowed. PDF is preferred and gives the most reliable page count, but DOC, DOCX, JPG, PNG, TIFF, and TXT files are also accepted; we convert them to PDF automatically before sending, so you're never rejected just for having the wrong format.

Is there a page limit?

Yes, no more than 50 pages per fax. If you regularly need to send longer documents, reach out and we can talk about it.

Can I fax from my phone?

Yes. FaxAPage runs in your mobile browser, no app required, so you can upload a file or a photo of a document and send it from a phone just as easily as from a computer.

What happens to my document after I send it?

It's deleted from our servers once your fax is delivered or, if it fails four times, once you've been refunded. We don't keep an archive of documents you've faxed.

Is this suitable for medical, legal, or government documents?

FaxAPage encrypts your file immediately on upload, and faxes are transmitted over an encrypted network. If your organization has specific regulatory requirements for the type of data you're sending, check our Privacy Policy for details before sending it through FaxAPage.

How is my payment handled?

Payment is processed directly by Stripe. FaxAPage never sees or stores your card number.

Do you support fax numbers outside the US?

Yes. FaxAPage currently supports sending to 75 countries: Albania, Argentina, Australia, Austria, Bahamas, Belgium, Bermuda, Bolivia, Brazil, British Virgin Islands, Canada, China, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Dominican Republic, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Germany, Greece, Guadeloupe, Honduras, Hong Kong SAR China, Hungary, Iceland, Iraq, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Martinique, Mayotte, Mexico, Montenegro, Netherlands, New Zealand, Norway, Oman, Pakistan, Panama, Peru, Poland, Portugal, Puerto Rico, Qatar, Romania, Reunion, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and Grenadines, Saint-Barthelemy, Saint-Martin (French part), Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Trinidad and Tobago, Turks and Caicos Islands, Ukraine, United Kingdom, United States, and the US Virgin Islands. Enter your recipient's number with its country code (e.g. +44 for the UK) and we'll tell you right away if we can't deliver there yet.